Commercial Supplies Australia - Warranties & Repairs
Commercial Supplies Australia Pty Ltd
Terms & Conditions of Sale
[1] Terms of Delivery
I, the customer, am to pay for my own electrical and plumbing connections and the cost of any necessary alterations to my premises. Commercial Supplies Australia Pty Ltd[CSA] is to complete the delivery on or about the date agreed upon in the contract, but this obligation is subject to my premises being ready to receive the installation and to all delays directly arising from shipping, non-availability of ordered equipment, strikes, lockouts, accidents, fires, wars, acts of God, non-delivery of material or parts by suppliers or any other cause or reason whatsoever beyond our control. No such delay shall excuse or justify my refusal to accept delivery of the equipment.
[2] Warranties
The equipment is covered by the manufacturers warranty and any terms and conditions that may apply under said warranty. Our manufacturers and suppliers will work hard to provide warranty service in an appropriate time frame. While some customers will request a replacement item or a full refund should there be a fault present at purchase the suppliers will invariably exercise their right to repair the item as covered under the warranty.
[3] Retention of Title
All equipment remains the property of CSA until such time as payment has been affected in full and all monies have been duly cleared in the relevant bank account.
Any agreement arising out of this request shall be deemed to have been entered into at the relevant place of execution and all monies payable hereunder shall be payable at the relevant office of CSA.
[4] Default
Should I countermand this request or neglect or refuse to accept delivery of the goods or if I fail to sign any Hire Purchase or any Agreement to which my signature is required by the terms hereof, I shall forfeit all monies already paid hereunder and pay to the Company, not as a penalty but as a genuine pre-estimate of the damages sustained by the company in the procurement of or manufacture of the goods or any part thereof at my request, such further, sum as with the monies already paid by me is equal to the Deposit Payable and a further ten [10] per centum of the total Purchase Price thereby provided.
[5] Damaged Goods
If an appliance is received and is faulty in any way, other than from transport damage, you should notify CSA immediately by phone or email advising your contact name, address, phone and fax numbers, our invoice number and details of the fault.
With deliveries, please check all items before signing for them. Please do not sign for and accept deliveries if the goods are obviously damaged in transit. It is better to refuse delivery than to sign for damaged goods. You could also ask the driver to acknowledge and sign that the delivery was received damaged.
[6] Return Policy
Goods returned for credit (other than damaged goods as listed above) will not be accepted unless prior arrangements have been made with CSA.
Items purchased through CSA are subject to the following conditions if you require to return the item.
a) the item must be in its original condition, with no scratches or dents and preferably in its original packaging.
b) the item must be disconnected from all services, i.e. plumbing & electrical, prior to arranging for the item to be collected.
c) once the item has been returned to the supplier and points a) & b) above have been confirmed, then your refund will be effected to the nominated account or credited back to your credit card, minus any associated credit card fees.
All returned goods are subject to a minimum 25% restocking fee, depending on what our suppliers charge, and will only be accepted if returned in original condition, in original packaging with all original instruction booklets, warranty cards and documents.
If the returned item has been used in any way it will be deemed to be second hand and no credit will be issued.
CSA will always try to work with our customers to achieve the best possible result.
[7] Delivery Dates
All delivery dates as supplied on invoices are proposed only and are subject to stock availability. Undue delays are not the responsibility of CSA.
In the event that issues arise beyond our control in relation to your chosen delivery date, CSA will provide you with details of the delay as soon as reasonably practicable but will not be liable to you or any other person for such delay.
[8] Prices
Prices, as advertised on the website are subject to alteration without notice.
[9] Online Orders
Online orders are not confirmed until a representative of CSA has verbally approved with you that pricing, including delivery and the availability of the items[s] is correct. It is the responsibility of the customer to ensure that items listed for sale are correct and available prior to ordering. It is also the responsibility of the customer to ensure that the dimensions of the product are correct as listed and that the item will fit in the desired location and through all doors and access areas.
[10] Acceptance
The placement of any order with CSA implies acceptance of the above conditions of sale.
[11] Indemnity Against Debt Recovery Costs
CSA reserves the right to claim for any/all costs involved in recovery of unpaid debts.
Indemnity costs are all costs, including fees, charges, disbursements, expenses and remuneration, incurred by a party to litigation in undertaking proceedings provided they have not been unreasonably incurred or are not of an unreasonable amount.